Order & Info Page

Terms & Policies

Terms of Sale

Watch sales are on a first come first serve basis since many are a one-of-a-kind item. Watches will be reserved for up to five (5) business days until payment is settled. Watches marked "Hold" are in the process of being purchased. Watches are shipped within 3 days of payment settlement.... Unless expedited shipping is chosen.
See Order Information below....
See Return Information below....
See Shipping Information below....
See International Buyers....
See Testimonials....

Guarantee & Repair Service

Watches carry a 6 MONTH GUARANTEE to function properly. This does not cover misuse or accidents due to dropping or water damage.
Repairs - If for any reason, the watch is not working properly upon arrival, PLEASE contact us immediately. All repair work will be performed by our watchmakers.
Watch Repair Service... Staffed certified watchmaker...40+ years experience. Service is guaranteed for 6 months. Warranty covers labor performed and parts replaced when repaired. Owner neglect voids warranty. Please call for further information.

Watch Straps & Accessories

Accessory orders will be shipped within 2 days of payment settlement...Unless expedited shipping is chosen. CWS & HR Straps and Venlo Cases may be returned for a refund of the purchase amount minus all shipping costs. Please return within 10 days of the purchase date.

Due to constant changes in the marketplace, there is a small chance that the item ordered may be out of stock or discontinued when your order is processed. If this should be the case, you will be notified via e-mail of the order status.

Gift Certificates

Certificates may be redeemable toward any item CVW offers. Certificate may be mailed to the Recipient - Please indicate their address in the Ship To: section.
Please redeemed certificate within 6 months of purchase date.

Purchase Options

What Time Is It....Offers convenient options for ordering your items.
INTERNATIONAL BUYERS - Please click HERE!

1. On-Line
Order on-line through our secure and reliable Shopping Cart System from Rich Technologies. Just click the PURCHASE link located next to each item you wish to order. Then click the VIEW ORDER link at the bottom of each page to complete your SECURE transaction.
To learn more, see our SECURITY page.

2. Fax or Email
Utilize our Order Form. This will allow you to print the form, complete the necessary information and fax or email your order. **ORDER FORM**

3. Wire Transfers
Please contact us for Bank Routing Information.
Bank of America
8320 N. Oak Traffic Way
Kansas City, MO 64118
Please include the total cost of the product(s) and the shipping costs.
Mail

4. Phone
Call TOLL FREE 1-877-856-1173 and place your order over the phone.

5. Mail
Order Form - Checks or Money Orders to:
What Time Is It ??
5510 NE Antioch Rd.
Kansas City, MO 64119

Missouri residents
7.2% sales tax

For your convenience, we accept Visa, MasterCard, Discover, American Express

**FAX ORDER FORM**
Fax your order to: 1-816-436-5880

Return Information

Watches may be returned for a refund less a 5% service fee and all shipping costs within five (5) business days provided they are received in the exact condition as they were originally shipped. All CVW watches are sold with a new strap.... If the watch is returned with a worn strap...the price of the strap will be subtracted. The strap will then be returned to the customer.
Refunds for purchases over $500.00 will be issued a company check.
Credits will be issued upon receipt and inspection of the return. Please note.... your credit card company determines when the issued credit will be reflected on your statement. Please allow one to two billing cycles.

Please NOTIFY us of the return via toll-free... 877.856.1173.
A "Return Authorization Number" will be assigned to you.
Repackage the item with a copy of the invoice enclosed and RAN on the package.
Send the package insured via UPS or FedEx or USPS Traceable.
You are responsible for the merchandise until it is received by CVW.

Send to:
CVW Returns
5510 NE Antioch Rd
Kansas City, MO 64119

Shipping Information

CVW utilizes UPS, and the USPS for its shipping needs. All shipments are professionally packaged and fully INSURED*.

United States
Purchases under $150.00
UPS Ground ......................... Add $5.75
Purchases over $150.00
UPS Ground Service ............. Add $10.00
UPS 3 Day Service ................ Add $12.00
UPS 2 Day Service ................ Add $18.00
UPS Overnight .................... Add $35.00
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Normal delivery days are from Monday to Friday.
If your order is received before 2 p.m. Central Time and the item is in stock, it will usually be shipped the same day.  Out-of-stock items are ordered daily..... and will be shipped ASAP.
You will automatically be notified via email of your shipments UPS tracking number.
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Orders over $2000 that include more than one watch will be shipped separately.
Additional shipping charges may apply.

Other shipping options may be arranged.

If actual shipping charges differ significantly from above stated fees. CVW will contact
the buyer via e-mail of the additional shipping fee.

*Packages are fully insured through JWLS Insurance Company or through the actual courier.