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Terms & Policies
Terms of
Sale
Watch sales are on a first come first serve basis since many are
a one-of-a-kind item. Watches will be reserved for up to five
(5) business days until payment is settled. Watches marked
"Hold" are in the process of being purchased. Watches are shipped within
3 days of payment settlement.... Unless expedited shipping is
chosen.
See
Order Information below....
See
Return Information below....
See
Shipping Information below....
See
International Buyers....
See
Testimonials....
Guarantee & Repair Service
Watches carry a
6 MONTH
GUARANTEE to function properly. This
does not cover misuse or accidents due to dropping or water
damage.
Repairs - If for any reason, the watch is not working properly upon
arrival, PLEASE contact us immediately. All repair work will be
performed by our watchmakers.
Watch Repair Service...
Staffed certified watchmaker...40+ years experience.
Service is guaranteed for 6 months. Warranty covers labor
performed and parts replaced when repaired. Owner neglect voids
warranty. Please call for further information.
Watch Straps & Accessories
Accessory orders will be shipped within
2 days of
payment settlement...Unless expedited shipping is chosen. CWS & HR Straps and Venlo Cases may be returned for a
refund of the purchase amount minus all shipping costs. Please return
within 10 days of the purchase date.
Due to constant changes in the marketplace, there is a
small chance that the item ordered may be out of stock or discontinued when
your order is processed. If this should be the case, you will be notified via
e-mail of the order status.
Gift Certificates
Certificates
may
be redeemable toward any item CVW offers.
Certificate may be mailed to the Recipient - Please indicate their address
in the Ship To: section.
Please redeemed certificate within 6
months of purchase date.
Purchase Options
What Time Is It....Offers
convenient options for ordering your items.
INTERNATIONAL BUYERS
- Please click
HERE!
1. On-Line
Order on-line through our secure and reliable
Shopping
Cart System
from Rich Technologies. Just click the PURCHASE link located next to each item you
wish to order. Then click the VIEW ORDER link at the bottom of each page to complete your SECURE transaction.
To learn more, see
our
SECURITY
page.
2.
Fax or Email
Utilize
our Order Form. This will allow you to print the form, complete the necessary information and fax
or email your
order.
**ORDER
FORM**
3. Wire Transfers
Please contact us for Bank
Routing Information.
Bank of America
8320 N. Oak Traffic Way
Kansas City, MO 64118
Please include the total cost of the product(s) and the shipping costs.
Mail
4. Phone
Call TOLL FREE 1-877-856-1173 and place your order over the
phone.
5.
Mail
Order Form - Checks or
Money Orders to:
What
Time Is It ??
6324 N.
Chatham Ave.
Kansas City, MO 64151
Missouri residents
5.6% sales tax
For your convenience, we accept
Visa,
MasterCard, Discover, American Express
Return Information
Watches may be returned for a refund less a
5% service fee
and all shipping
costs within five (5) business days provided they are received in the
exact
condition as they were originally shipped. All CVW watches are sold with a
new strap.... If the watch is returned with a worn strap...the
price of the strap will be subtracted. The strap will then be
returned to the customer.
Refunds for
purchases over $500.00 will be issued a company check.
Credits
will be issued upon receipt and inspection of the return. Please
note.... your credit card company determines when the issued credit will be
reflected on your statement. Please allow one to two billing cycles.
Please
NOTIFY us of the return via toll-free... 877.856.1173.
A "Return Authorization Number" will be assigned to you.
Repackage the item with a copy of the invoice enclosed and RAN on
the package.
Send the package insured via UPS or FedEx or USPS Traceable.
You are responsible for the merchandise until it
is received by CVW.
Send to:
CVW Returns
6324 N.
Chatham Ave.
Kansas City, MO 64151
Shipping Information
CVW utilizes UPS, and the USPS for its shipping needs. All shipments are professionally packaged and fully
INSURED*.
United States
Purchases under
$150.00
UPS Ground ......................... Add
$5.75
Purchases over $150.00
UPS Ground Service ............. Add
$10.00
UPS
3 Day Service
................ Add $15.00
UPS 2 Day Service ................ Add
$20.00
UPS
Overnight .................... Add
$40.00
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Normal delivery days are from Monday to Friday.
If your order is received before 2 p.m. Central Time and the item is in stock,
it will usually be shipped the same day. Out-of-stock items are
ordered daily..... and will be shipped ASAP.
You will automatically be notified via email of your shipments UPS tracking number.
___________
Orders over $2000 that include more than one watch will be shipped separately.
Additional shipping charges may apply.
Other shipping options may be arranged.
If actual shipping charges differ significantly from above stated fees.
CVW will contact
the buyer via e-mail of the additional shipping fee.
*Packages are fully insured through JWLS Insurance Company or
through the actual courier.
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